Welcome to A Frank Discussion  

A Master Clinicians Medical Education Podcast hosted by, Dr. Frank Illuzzi. Join us every 2 weeks as a master clinician guest is invited to share some tips and tricks of the trade and teach the art of medicine.

On this episode

The COVID pandemic has changed the landscape of interacting with patients. Dr. Frank Illuzzi is joined by Dr. Hong Choi (Director of Physician Academy at CityMD) as they discuss these new challenges and offer tips to improve the patient encounter and increase satisfaction scores. 

Part 1 of 2 in this series 

This is a 20 minute video podcast that reviews common urgent care issues and important problems related to patient experience, with techniques and methods to improve the patient experience. You will learn,

  • Ways to make a positive first impression upon entry into the patient room;
  • How to connect with the patient during the course of the visit;
  • To educate and empower the patient on the treatment plan in ways that the patient will understand; and
  • Exit the encounter in a positive manner similar to the entrance.

MC Video Podcast Series: Patient Experience (Part 1)

0.5 CME credits.

Continuing Medical Education

Credit Designation: This internet enduring material is designated for a maximum of 0.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. CME credit approval pending.


Reviews for our podcasts

See what our learners are saying

good topic

Daniela Nguyen

Great reinforcement of "what not to miss".

John F Meyer

Xray series is so helpful!

juliane everest

Great Overview

Carley Dykstra

Enjoyed this presentation and clinical pearls

Enjoyed this presentation and clinical pearls

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Katrina Hanscom

Great insight

jill DeRosa

I work in urgent care and this was an excellent review for me!

sara cocke



good presentation, encourages more thorough evaluation of EKG's

Esther Klinger

Urgent care excellent

Dana Veatch

High quality

High quality

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Great course

Brittany Lander

good presentation and especially indicators of PE's

Esther Klinger

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10% of your purchase will go to a Healthcare Charity

Since early 2020, Master Clinicians has donated ten percent of quarterly sales to local and national charities to support the healthcare community. The tradition continues. If you have a healthcare related charity that would be a great candidate for our donations, please reach out and let us know! Email us at [email protected]

Thank you!